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Tuesday, February 1, 2011

Customers Rush to Update Bank Accounts

After the one month extension given by the Central Bank for customers to update their account, queues were still seen at banks yesterday as people tried to meet the deadline.

Bank customers hurried to get their accounts updated yesterday at some of the banks visited. In December, the Central Bank directed banks to carry out updates on customers profile in furtherance of its ‘Know-your-customer’ requirement. It added that customers who fail to comply will no longer have access to their bank accounts.

Customers at First Bank on Olowu Street, Ikeja were on queues at the banking hall trying to get their accounts updated. Due to the slow movement of the queues arising from the cumbersomeness of making photocopies of some of the documents required, some customers could not hide their frustration. They lamented that the bank’s protocol was too much as other banks did not require some of the items they requested for.“They are asking for many things,like utility bill, passport photographs and other things. I have been to other banks and their protocol is not like this, maybe that is why this queue is not moving” Kemi Adeyemi, a bank customer said.

Danjuma, one of the security officials said the queue has been increasing since last week. “Today being the last day, the queue is worse” he said.